Comments on: I hate AT&T http://www.berque.com/blog/2006/08/31/i-hate-att/ More than you ever wanted to know about aberkvam Sat, 01 Aug 2009 22:09:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Big T http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-341 Big T Sat, 01 Aug 2009 22:09:11 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-341 I HATE AT&T WITH A PASSION!! I have been trying to disconnect after 6 months of bills ranging from 111 to 235. I didn't receive the dish bundle discount either. When I tried to disconnect the automated service told me I didn't even have an account with them. Finally spoke to someone who gave me a nasty attitude and swithched me to another automated service while I was talking to her in mid-sentence ( I heard laughter in the background). Now I'm stuck having to wait until Monday because their offices are closed on the weekends even though their website claims they are open on Saturdays until 5pm. I am extremely frustrated and will forever dissuade anyone and everyone I meet about what awful customer service they have, what deceitful business practices they use, and to never, ever deal with a monster company like AT&T. I HATE AT&T WITH A PASSION!! I have been trying to disconnect after 6 months of bills ranging from 111 to 235. I didn’t receive the dish bundle discount either. When I tried to disconnect the automated service told me I didn’t even have an account with them. Finally spoke to someone who gave me a nasty attitude and swithched me to another automated service while I was talking to her in mid-sentence ( I heard laughter in the background). Now I’m stuck having to wait until Monday because their offices are closed on the weekends even though their website claims they are open on Saturdays until 5pm. I am extremely frustrated and will forever dissuade anyone and everyone I meet about what awful customer service they have, what deceitful business practices they use, and to never, ever deal with a monster company like AT&T.

]]> By: Jean Taylor http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-334 Jean Taylor Wed, 07 Jan 2009 14:14:50 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-334 Signed up in Aug for $49.95 long distance plan. They billed me over $800.00 for 22 days. Many hours getting that straightened out. In Sept. changed to basic service, no long distance, and chose to have call forwarding. They said no charge for that. They charged and additional $8.00 per month. Sent the damn "Pin" number in the mail. It didn't work. I went to another state to care for my father for a couple months. Finally got the call forwarding working. Got back to my home and got the call forwarding turned off. Now I have to go back to care for my dad again. Tried to get call forwarding working again. "Well, mamm, you have to use your pin." I can't find my pin. "Well you'll have to find it. " Send me a new one. "Oh, we can't do that." Why not? "Well, snicker, snicker,it's for your security, mamm." Then my phone quit. I sent AT& T an email message last night. They sent an email reply this AM - to the wrong email address! They said click on this link if you have a question. I clicked. The link didn't work. Bell South was much better. AT&T has been now been reinfused with a corporate mentality that is anti-customer. Signed up in Aug for $49.95 long distance plan. They billed me over $800.00 for 22 days. Many hours getting that straightened out. In Sept. changed to basic service, no long distance, and chose to have call forwarding. They said no charge for that. They charged and additional $8.00 per month. Sent the damn “Pin” number in the mail. It didn’t work. I went to another state to care for my father for a couple months. Finally got the call forwarding working. Got back to my home and got the call forwarding turned off. Now I have to go back to care for my dad again. Tried to get call forwarding working again. “Well, mamm, you have to use your pin.” I can’t find my pin. “Well you’ll have to find it. ” Send me a new one. “Oh, we can’t do that.” Why not? “Well, snicker, snicker,it’s for your security, mamm.” Then my phone quit. I sent AT& T an email message last night. They sent an email reply this AM – to the wrong email address! They said click on this link if you have a question. I clicked. The link didn’t work. Bell South was much better. AT&T has been now been reinfused with a corporate mentality that is anti-customer.

]]> By: KD LaBranche http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-333 KD LaBranche Wed, 22 Oct 2008 16:15:26 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-333 I'm new to AT&T bundle, sorry to say, their poor service continues. I've currently been on hold over 30 minutes, yes, I've been transferred around in between those minutes! They quoted me a bundle price, got my bill, it's $100 over the price it's supposed to be. So far no help!!! Grrrrr - I hate AT&T. I’m new to AT&T bundle, sorry to say, their poor service continues. I’ve currently been on hold over 30 minutes, yes, I’ve been transferred around in between those minutes! They quoted me a bundle price, got my bill, it’s $100 over the price it’s supposed to be. So far no help!!! Grrrrr – I hate AT&T.

]]> By: tom http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-327 tom Tue, 01 Apr 2008 14:59:04 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-327 For all those ATT haters - If you and /or anyone you know has stock the way to get back is to vote against the management and the Board of Directors in upcoming proxy statement. If enough of us do, maybe the message will get through to that arrogant, out-of-touch bunch of clowns running ATT (SBC). For all those ATT haters – If you and /or anyone you know has stock the way to get back is to vote against the management and the Board of Directors in upcoming proxy statement. If enough of us do, maybe the message will get through to that arrogant, out-of-touch bunch of clowns running ATT (SBC).

]]> By: Tom Rea http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-325 Tom Rea Tue, 04 Mar 2008 12:49:06 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-325 I tried to quit and they told me I didn't say "I quit" correctly and continued to bill me. I tried to quit and they told me I didn’t say “I quit” correctly and continued to bill me.

]]> By: Frank http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-324 Frank Tue, 26 Feb 2008 14:54:01 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-324 February 26th, 2008 at 9:34 am For the past 8 months I have been over billed from 6 to $900 so every month I get the pleasure of telling the same story to a variety of (for the most part) concerned and caring people who understand my frustration and after 2-3 hours tell me ” this is absolutely not your fault” and attempt to refund my bill 150-$900 so every month my bill arrives nothing seems to happen. I have come to dread my bill and am going grey. Please any help would be greatly appreciated Ive tied a knot at the end of my rope and an barely hanging on. February 26th, 2008 at 9:34 am
For the past 8 months I have been over billed from 6 to $900 so every month I get the pleasure of telling the same story to a variety of (for the most part) concerned and caring people who understand my frustration and after 2-3 hours tell me ” this is absolutely not your fault” and attempt to refund my bill 150-$900 so every month my bill arrives nothing seems to happen. I have come to dread my bill and am going grey. Please any help would be greatly appreciated Ive tied a knot at the end of my rope and an barely hanging on.

]]> By: Margaret http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-322 Margaret Thu, 24 Jan 2008 17:23:56 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-322 Update I caught them overcharging me for $300 dollars in overadges and when I asked for an itimized bill they took off the charges. They were trying to rip me off. Be careful when dealing with AT&T. Update I caught them overcharging me for $300 dollars in overadges and when I asked for an itimized bill they took off the charges. They were trying to rip me off. Be careful when dealing with AT&T.

]]> By: Margaret http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-321 Margaret Tue, 15 Jan 2008 00:11:16 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-321 It took over five hours to cancel my bundled AT&T services. They charged me five hundred dollars worth of overages. They never gave me the 50 dollar rebate for Dish Network and tried to double charge me for an additional month of dish network services. The customer service reps are smart alecs and . They charged me for DSL that I had canceled. The bill was always wrong and I constantly had to call them. I am now with Sage and have no wireless service. I am very glad to be rid of AT&T. It took over five hours to cancel my bundled AT&T services. They charged me five hundred dollars worth of overages. They never gave me the 50 dollar rebate for Dish Network and tried to double charge me for an additional month of dish network services. The customer service reps are smart alecs and . They charged me for DSL that I had canceled. The bill was always wrong and I constantly had to call them. I am now with Sage and have no wireless service. I am very glad to be rid of AT&T.

]]> By: Kate http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-316 Kate Sat, 29 Dec 2007 18:30:30 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-316 Good question, kris - I am trying to do that as well. Have been trying for 2 weeks, and by my count I have spent 2 hours on hold with these fuckers. I actually spoke to them 2 weeks ago, quite easily, with barely any time on hold. Unfortunately my phone died before I could complete the order. Now when I call back it's never-ending hold time. Hmm, coincidence? Good question, kris – I am trying to do that as well. Have been trying for 2 weeks, and by my count I have spent 2 hours on hold with these fuckers.

I actually spoke to them 2 weeks ago, quite easily, with barely any time on hold. Unfortunately my phone died before I could complete the order. Now when I call back it’s never-ending hold time. Hmm, coincidence?

]]> By: kris http://www.berque.com/blog/2006/08/31/i-hate-att/comment-page-1/#comment-125 kris Sun, 01 Apr 2007 08:45:26 +0000 http://www.berque.com/blog/2006/08/31/i-hate-att/#comment-125 How the fuck do I cancel my Att account. I hate Att! How the fuck do I cancel my Att account. I hate Att!

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